Privacy Policy
This Privacy Policy explains how Los Jarrones collects, uses, stores, and protects information when you browse this website, place an order, request pickup details, or contact the truck.
Information We May Collect
We may collect information you choose to provide, including:
- Name
- Email address
- Phone number
- Order details, pickup notes, and special requests
- Messages sent through the contact form
- Basic payment status details when an online payment is attempted or completed
We may also collect limited technical information such as IP address, browser type, device type, and pages visited for security, analytics, and site performance.
How We Use Information
Your information may be used to:
- Respond to questions about locations, pickup, catering, and large orders
- Prepare, confirm, and organize food orders
- Contact you if an item is unavailable, delayed, sold out, or needs clarification
- Process card payments through a third-party processor such as Stripe
- Improve the website, menu presentation, and ordering flow
- Protect against fraud, spam, abuse, or misuse of the site
- Comply with legal or tax obligations
Payments
If you choose to pay online, payment processing is handled by third-party providers. We do not store full card numbers on this website. Payment providers operate under their own privacy and security policies.
Cookies and Similar Tools
This website may use cookies or similar technologies to remember site preferences, support ordering features, measure performance, and improve user experience.
You can usually control cookies through your browser settings. Some parts of the site may not work correctly if certain cookies are disabled.
Information Sharing
We do not sell personal information.
Information may be shared only when reasonably necessary to:
- Process online payments or order-related services
- Send transactional emails or notifications
- Comply with legal obligations or valid requests from authorities
- Protect our rights, customers, staff, or property
Data Retention and Security
We take reasonable steps to protect information submitted through this site, but no website or online transmission can be guaranteed to be completely secure. Order and contact information may be kept as long as reasonably necessary for operations, customer support, accounting, legal compliance, or dispute resolution.
Children's Privacy
This website is not intended for children under 13. We do not knowingly collect personal information directly from children through the site.
Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will remain posted on this page.
Contact
If you have questions about this Privacy Policy, please contact us through the website. You may also email us at info@losjarrones.com.