Pickup, Returns & Refunds Policy
Because we sell prepared food and drinks, all sales are generally considered final once an order has been prepared, handed out, or picked up. This policy explains how we handle pickup timing, order issues, and possible refunds.
Order Review at Pickup
Please review your order at pickup whenever possible. If an item is missing, incorrect, or visibly damaged at the time of handoff, notify us as soon as possible so we can try to correct it on the spot.
Food and Drink Returns
For health, safety, and food-handling reasons, we do not accept returns of prepared food, opened drinks, partially consumed items, or customized items once they have left our control.
Refunds and Re-Makes
We may, at our discretion, offer a correction, store credit, replacement, or refund in situations such as:
- The wrong item was handed out
- An item paid for was not provided
- An order had to be canceled because a key ingredient sold out before preparation
- A payment error caused a duplicate charge
Sold-Out Items and Substitutions
Menu items may sell out without notice. If an item or ingredient becomes unavailable, we may offer a substitute, remove the unavailable item, adjust the total, or cancel that portion of the order.
Timing and Unclaimed Orders
Pickup windows are estimates and may shift based on volume or truck movement. Orders not picked up within a reasonable time may lose freshness or need to be discarded. Cash-on- pickup orders may be canceled if they are not confirmed or claimed.
Cash at Pickup
If cash at pickup is offered, please bring the expected amount when possible. We reserve the right to limit or decline large cash transactions, repeated no-shows, or abusive use of pickup ordering.
How to Report an Issue
If there is a problem with your order, contact us promptly with your name, approximate order time, and a short description of the issue. The sooner we hear from you, the more likely we can help.